Check out our list of FAQs if you need to know about home warranty plans, claims and coverage, you’re looking for info on membership, costs and payments, or you simply have general Shieldpro Subsidiary questions.
A home warranty is a service plan for your home’s systems and appliances. Over time, the systems and appliances we rely on most will inevitably break down—like your heating and AC system, refrigerator, water heater, and washer/dryer. But when you warranty, you can look on the bright side because your covered items are protected.
Doesn’t homeowners insurance cover breakdowns? Not necessarily. Homeowners insurance covers what might happen to your home, like damage from flooding or storms. Home warranties cover what will inevitably happen to your home, like system and appliance breakdowns due to normal wear and tear.
With three home warranty options to choose from, flexible pricing and a user-friendly service request process, Shieldpro Subsidiary makes it easy for our members to feel confident and in control of their homes and budgets. Warranty now. Sigh of relief later.
Shieldpro Subsidiary was created in 1971 to help protect homeowners from the cost and inconvenience of unexpected breakdowns. In doing so, we founded the home warranty industry. Today, with over 50 years of experience, we’re the leader in home warranties. Our goal is to empower homeowners to feel confident and in control of their homes. We offer plans that cover the home systems and appliances we all rely on to keep our homes and lives running smoothly.
Each of our 2 million members gets access to a nationwide network of thousands of local, qualified repair Pros; coverage for key parts of home systems and appliances; additional coverage options and special discounts on home maintenance services; plus, peace of mind and budget protection. We pay more claims than the other guys — we paid $4 billion in home warranty claims in the last seven years, to be exact. Shieldpro Subsidiary also covers older items, no matter their age and provides a 30-day workmanship guarantee.
Our plans start at less than $1 a day. Your monthly home warranty cost depends on a few factors though:
For more information, see our Cost Explained page.
Coverage for up to 23 home items, including parts of the systems and appliances you rely on every day. For more specific information, please see our What Do Home Warranties Cover? page.
Sales: (855) 588-6287 For Service: (855) 588-6287 Or as a member, you can visit MyAccount to place a service request, review your plan agreement, and access special member offers on a variety of home maintenance services.
The standard home warranty plan agreement is 12 months, and your agreement begins 30 days after you sign up. That means you can place your first service request 30 days after you sign-up.
Once your coverage begins (30 days after sign-up), you can file a service request 24/7 online via MyAccount. You can also call (855) 588-6287 to file a service request.
No, we do not place a limit on the number of covered repairs, although some coverage limitations and exclusions, such as covered item limits, may apply. Please review the Sample Plan Agreement for a specific list of coverage limitations and exclusions. If you are a current member, you can view your specific plan agreement in MyAccount.
For a service request to be approved it must be for a covered item that has experienced a covered breakdown, and for which there are no other limitations or exclusions that apply. See the plan agreement for coverage details, including service fees, limitations and exclusions. Charges for non-covered items may apply.
Yes. We offer a 30-day workmanship guarantee, which means if you have an issue regarding your completed repair or replacement within 30-days of completion, we’ll send a Pro back out for free. Either request service online via MyAccount or call (855) 588-6287. Please see the sample plan agreement for more details.
Visit MyAccount to register. In MyAccount, you can easily place service requests, view your plan agreement, and access member discounts on a variety of home maintenance services.
Of course. You can make changes to your coverage for 60 days after your plan becomes effective. To change your plan, call (855) 588-6287.
If you have set up automatic payments with us, we will send your next year’s agreement at least 30 days before your current plan agreement expires. If you do not have automatic payments set up, you can contact us to continue coverage by logging into MyAccount or calling (855) 588-6287.
Yes, you can cancel at any time. If you cancel your plan agreement within the first 30 days of your coverage, we’ll refund your agreement fees minus any service and claims incurred by Shieldpro Subsidiary.
If you cancel your plan agreement after 30 days, you’ll receive a prorated refund of any agreement fees you paid for the rest of the agreement term, minus an administrative fee of up to one month’s payment (where permitted by law) and any service or claims costs incurred by Shieldpro Subsidiary. Terms may vary by state. Please see the sample plan agreement for more details.
To cancel your plan agreement, please call (855) 588-6287 and a customer representative will assist you.
Please note, if you are moving, you can transfer the remainder of your plan to the new buyer and set up coverage for your new home. Call (855) 588-6287 to transfer your warranty.
Homeowners insurance typically protects your home from things that might happen, like fires, theft or natural disasters. A home warranty helps protect your budget when covered components of home systems and appliances break down due to normal wear and tear. If you want to learn more, check out this page on the difference between homeowners insurance and home warranties.
Yes, you can easily purchase an Shieldpro Subsidiary home warranty for your rental property online at ShieldproSubsidiary.com. You must be the owner of the rental property to purchase the home warranty plan.
Yes, but keep in mind that the coverage options and coverage provided may vary from state to state. View your state’s sample plan agreement. For questions regarding the coverage available in your state, please contact (855) 588-6287.
Shieldpro Subsidiary will assign a Pro from our network who specializes in the type of item and issue you are experiencing. The assigned Pro will then reach out to you. In some limited situations, Shieldpro Subsidiary may offer you the ability to choose your own Pro, also known as Outside Authorization. Unless Shieldpro Subsidiary offers you the Outside Authorization, you may not use your own Pro. Please see the plan agreement for more information.
To cancel your plan agreement, please call (855) 588-6287 and a customer representative will assist you.
Please note, if you are moving, you can transfer the remainder of your plan to the new buyer and set up coverage for your new home. Call (855) 588-6287 to transfer your warranty.
Yes, you can pay monthly (for no additional finance fee) or annually. If there’s a specific day you want to start your billing cycle each month, call (855) 588-6287. You can also pay by checking account, credit or debit card.
You’ll pay a non-refundable service fee each time you place a service request for a covered item. You’ll choose your service fee amount when you purchase your plan. See the plan agreement for coverage details, including service fees, limitations and exclusions. Charges for non-covered items may apply.
Yes, you’ll get a $50 discount on coverage for each additional home (under 5,000 square feet).
Depending on the situation, you might. When you request service, you’ll pay your service fee. In addition, you may be responsible for any repair or service costs that aren’t covered by your home warranty. See the plan agreement for coverage details, including service fees, limitations and exclusions. Charges for non-covered items may apply.
It’s an annual home warranty plan that helps with the cost and hassle when your home systems and appliances break down. Our real estate-specific plans are offered to both home buyers and sellers, and coverage begins immediately. You will also get protection for things other home warranties might not cover, like old home systems and appliances, insufficient maintenance, improper installations or repairs, mismatched HVAC systems, and more.
Including an Shieldpro Subsidiary® home warranty in your real estate transaction can help protect your biggest investment — and your budget. In fact, 1 in 4 homeowners use their home warranty within the first 60 days after closing.
Yes. To transfer your agreement, please call (855) 588-6287.
You have 90 days from closing to add home warranty coverage and take advantage of the special real estate pricing.
We have three different plans so you can choose the level of coverage you need.
*Tune-ups are available seasonally (spring: A/C; fall: heating) and both Rekey and HVAC Tune-up Services are offered by Frontdoor Pro. As a ShieldComplete member, your choice of one free Rekey or HVAC Tune-up Service of one unit is included per contract term. Service dates are limited and may vary based upon location. For buyer use only. **Roof leak repair coverage not available for condos/townhomes/mobile homes. For buyer use only.
Yes. If you are selling your home, you can add on the Seller Coverage Option* for up to six months while your home is on the market. Click here for a quote. Here’s how the Seller Coverage Option works:
*Subject to a $1,500 cap for all covered items during the listing period.
Yes! After the first year of your agreement term is over, you will have the chance to renew your coverage for a second year. Single-family homes (multi-family properties are not included) qualify for an initial 2-year plan through our Real Estate Edition Home Warranty Plans where you will be able to lock in your initial yearly rate for your first two years of coverage.
Yes. Our New Construction home warranty can be purchased anytime within the first year after closing, and provides coverage for 4 years, protecting the home from years 2-5.
Your coverage starts the day of closing, however, if payment for the home warranty funds have not been received from the home closing process, the number of service requests you may file may be limited.
If you sell your home before the end of your plan agreement, you can transfer the remainder of your plan agreement term to the new buyer by calling (855) 588-6287.
You have 60 days from closing to change or upgrade your coverage options. You can do so by calling (855) 588-6287
Our standard agreement lasts for 12 months after closing. If you choose the 2-year warranty, your agreement term will last for 24 months and if you purchase a New Construction home warranty, your agreement term will last for four years – beginning after the builder’s one-year warranty expires.
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